Appointments

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

You need medical help fast but it’s not a 999 emergency.

You think you need to go to A&E or need another NHS urgent care service.

You don’t know who to call or you don’t have a GP to call.

You need health information or reassurance about what to do next

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.

Symptoms include

Chest pain

Severe abdominal pain

Vomiting blood

Black stools

Breathlessness

Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

Emergencies will be dealt with as a priority.

A&E

The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.

Paediatrics A&E

Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:

Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN

West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF

St Mary’s Hospital, Praed St, London W2 1NY

Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ

Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH

NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;

Think you need to go to hospital

Don’t know who to call for medical help

Don’t have a GP to call

Need medical advice or reassurance about what to do next

We do understand that sometimes you may forget your appointment, or other important incidents may arise. We do ask that if you cannot attend your appointment, or no longer need it, please cancel it or notify the practice at your earliest convenience.

We have a large number of people who do not attend their appointments every single week which leads to wasted doctor and nurse time. Ultimately this increases the waiting time to get an appointment.

You can telephone us on 020 8995 8948, cancel via SystmOnline, or come in and speak to Reception.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

Here at the surgery we have the facilities and equipment to give you the best possible treatment. We do understand that there may be patients who are unable to get to us.

Home Visits are ONLY for housebound patients or for those too ill to attend the surgery.

If you are well enough to come to the surgery, or have transport available to get here, a home visit will not be made.

If you feel you are in need of a home visit, please contact the surgery as early as possible in the morning, before 10:00am, and give the receptionist details of your problem. A clinician will then contact you for more information and confirm whether a home visit is appropriate.